Question 1

Will my groceries be in the condo/house when I arrive?

Accepted Answer

We make every attempt to deliver prior to our guests’ arrival. In  some instances, particularly during busy vacation weeks, Housekeeping at  the properties will not be able to complete their cleaning and  inspection until late afternoon, at which point we are given the okay to  access the unit. In most cases, you should receive your order by no  later than 5 pm.

Question 2

I don’t know the unit number at the property where I am staying. Can you still deliver?

Accepted Answer

Yes. We will contact the front desk or property management company to  find out the unit number and arrange for delivery. If you are staying at  a private residence, please be sure to provide us with the the name and  number of the property manager.

Question 3

Will you put the food away in case we are delayed in our arrival?

Accepted Answer

Yes. We always put freezer and refrigerated items away. At checkout  you can choose to have your groceries stored or left on the kitchen  counter to put away as you wish.

Question 4

If I want to order specific grocery products that are not shown in your online store or on the fax forms, can I request them?

Accepted Answer

Yes. If you are using the Online Store, you can list them in the  “Notes” box during the shopping process, or if you  prefer, you may send a separate e-mail to us at orders@BigSkyGroceryDelivery.com.

Question 5

Do I need to use your forms, or can I just send a grocery list?

Accepted Answer

To ensure consistency in the handling of your order from start to  finish, we DO ask that you use either our Online Store or email as a  base. Feel free to e-mail us (orders@BigSkyGroceryDelivery.com) if you have  specific questions.

Question 6

When will I be billed?

Accepted Answer

A $20 authorization is taken at the time your order is placed. Upon  completion of your delivery, and within 24 to 48 hours, we will make any  necessary adjustments to your final bill including your deposit, create  and forward a copy of your final invoice and bill the card you made  your deposit on, for the final balance due.  Should you need to adjust your card information at any time,  please contact us at orders@BigSkyGroceryDelivery.com.

Question 7

Will I be charged if I decide to cancel my order?

Accepted Answer

Orders may be cancelled with no charge if done so by 9 am MST at least 2 days prior to arrival.

Question 8

How will you handle my personal information?

Accepted Answer

We we only use your personal information to fulfill your order. It will never be sold or given away.

Question 9

What is an FAQ section?

Accepted Answer

An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?”
It’s a great way to help people navigate your site and can even boost your site’s SEO.

Frequently Asked Questions